Privacy Policy

01 About This Policy

This Privacy Policy explains how Priniti Foods Pvt. Ltd. ("Priniti Foods", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website, contact us, create an account or place an order.

By using the website you agree to the handling of information described in this policy. Please also read our Terms & Conditions and Cookie Policy.

02 Information We Collect

We collect the information you give us when you use the website's features:

Enquiries

When you send an enquiry through the Contact page we collect your name, email address, mobile number (optional), the enquiry type and your message.

Newsletter sign-ups

When you subscribe to our newsletter we collect your email address.

Customer accounts

When you create an account we collect your name, email address, mobile number and password. Your password is stored in encrypted (hashed) form and is never visible to us. When you log in we use your email address or mobile number and password to confirm your identity.

Orders and delivery

When you place an order we collect the details needed to process and deliver it, such as your name, mobile number, email address, delivery address and pincode, the products ordered and the order value. When you track an order we use the order ID and the email address or mobile number you enter to find it.

Information stored automatically

Like most websites, our web server records basic technical information for security and to keep the website running, such as your IP address, browser type and the pages requested. We also use cookies and similar browser storage, as explained in our Cookie Policy.

03 How We Use Information

We use personal information to:

respond to your enquiries and provide customer support
create and manage your account and verify your identity when you log in
process, deliver and support your orders, including order tracking
send transactional messages about your account, enquiries and orders
send our newsletter if you have subscribed to it
protect the website and our customers against misuse, spam and fraud
improve our website, products and services
meet our legal, tax and regulatory obligations

We do not sell your personal information. We share it only when needed to run our business and serve you:

with service providers who host and operate the website and deliver our emails, under obligations to protect your information
with courier and delivery partners, who receive the name, address and contact details needed to deliver your order
with payment service providers, when online payment is enabled, to process your payment
with government or law-enforcement authorities when required by law or to protect our rights, customers or the public

Links to other websites

Some links open other websites or apps, such as map links on the Contact page, social media profiles, and phone and email links. Those services have their own privacy practices, which this policy does not cover.

05 Data Security

We use reasonable technical and organisational measures to protect personal information. Website forms are protected against automated misuse, passwords are stored in hashed form, and enquiries and subscriber details are stored privately and are accessible only to authorised staff.

No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential.

06 Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, including to provide your account and orders, resolve disputes and meet legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.

07 Your Choices and Rights

To make a request, contact Customer Care using the details on this page. We may need to verify your identity before acting on a request.

You can view and update your account details from the My Account page.
You can ask us to access, correct or delete your personal information, subject to information we must keep by law.
You can ask us to stop sending you the newsletter at any time.
You can control cookies through your browser settings, as described in our Cookie Policy.

08 Children's Privacy

Our website is intended for adults. Accounts and orders should be created by a parent or guardian. We do not knowingly collect personal information from children.

09 Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Please review it periodically.

10 Contact Us

For questions, requests or complaints about this Privacy Policy or your personal information, please contact us.

You can reach Customer Care (feedback and consumer complaints) by phone or email using the details below. More ways to reach us are on the Contact page.