Return & Refund Policy

Our products are food items, so returns are accepted only for genuine problems with an order. This policy explains which issues are eligible, how to report them and how we resolve them.

You can report an issue if you receive:

• a damaged package or product
• a wrong product
• a missing product
• a product with a manufacturing or quality issue

Please report any delivery or product issue within 48 hours of delivery.

Contact Customer Care and provide:

• your order ID
• a description of the issue
• photos or a video of the package and product, where applicable

• Opened or used food products are generally not eligible for return, unless the issue is a verified manufacturing or quality problem.
• Change-of-mind returns are not accepted for food and snack products.

For verified damaged, wrong, missing or quality-affected products, we may provide a replacement or a refund after review.

Approved refunds are made to the original payment method. The time taken for the amount to reach your account depends on the payment provider's processing timelines.

You can request cancellation before your order is dispatched by contacting Customer Care with your order ID. Once an order has been dispatched, cancellation cannot be guaranteed. If an order is cancelled after payment, the refund is made to the original payment method.

Nothing in this policy limits any rights you have as a consumer under applicable Indian law.

To report an issue or request a cancellation, please contact us with your order ID.

You can reach Customer Care (feedback and consumer complaints) by phone or email using the details below. More ways to reach us are on the Contact page.